LW
Ludi W

1 reviews | Active since Oct 2017

31 Oct 2017, 14:47

Vodacom *****ing data

I have an active data bundle with 310mb data that expires 01/11/2017. Last night I purchased a new data bundle of 300mb that expires on 28/11/2017. Now my data usage is being deducted from the new data bundle that expires end November and not the active bundle that expires 1 Nov. So vodacom is *****ing the 310mb remaining that will expire. What steps can I take as vodacom gives no service

0
Replies (1)
Vodacom
Vodacom's reply31 Oct 2017, 15:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,