Vodacom *****ing Data

<p>I need to urgently raise an ongoing issue with you. Unfortunately, living in an area of poor internet connection I had to rely on Vodacom for my router and I have a 5GB monthly contract.<br />The first problem was in December last year when after one week my 5 GB of data was gone. It took me quite a long time, visiting the shop in Knysna (useless), emailing them and trying to call the customer care (what a joke!) to have somebody calling me back and solve the situation by giving me back the Data!<br />After this I did install on my PC an App called Networx that gives a per day usage report.<br /> <br />Everything ran smoothly again until June the 27th. My usage report shows that I have used 3.44 GB and again Vodacom cut off my internet. I tried to call the customer center and email Vodacom twice but nobody ever answered me.I then used the chat but I was disconnected as soon as I started writing, then an operator called me and when I explained the problem the line went down and nobody called me back.<br /> <br />At the beginning of July I had my 5 GB back and by Monday the 8th they disappeared again. My usage report was of 0.98 GB. Once again at my cost of time I have spent all day yesterday trying to contact Vodacom if I call and I punch my router number to have some help the answering machine tells me the number is unknown.<br /> <br />Once again I tried the chat facility and once again I was disconnected. Then finally an operator called me back: I spent 45 minutes on the phone, answering all the security questions before he could check on his computer and see what the problem was: unfortunately he told me his system was down and he couldn’t help me, but he was going to forward the call to the people in charge of the Data queries, and guess what the phone just rang and nobody ever answered.This is ******* and I am really tired of it. I use my router only on my PC as I have 2GB data on my phone.<br />I want an answer in 24 hours or I will ask my lawyer to take care of close this contract as I can demonstrate my real data usage.<br /> <br />I cannot believe that a company like Vodacom offers such a poor and unreliable service and gets away with it.</p>