LB
Lize B

1 reviews | Active since Jul 2011

28 Aug 2015, 07:30

Vodacom *****ing data!

I have a 2GB internet bundle per month at home. I rarely use this up as I mostly use it for internet banking. This month, the 2GB was depleted by the 24th, which is possible. I then bought another 1GB of date on the 24th only to find out it is depleted on the 26th!!!! I phoned Vodacom yesterday and they told me the data was used between 12 and 4am!!!! I am not even awake at that time and my computer is not connected to the internet during the night! The person I spoke to at the call center said they would send me a detailed report as to what used the date, but I still have not received this. I want my data back Vodacom! I did not use it! Check my internet history! I don't ever download things or surf the net for hours on end! GIVE ME BACK MY DATA!

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2015, 13:56
Official
Hello sterretjie,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM

Best regards,