Vodacom *****ing customers money

*********, I upgrade with vodacom. Get a new phone but they downgrade my package without informing me. Then one goes into Zevenwacht mall Vodacom in Cape Town where you've upgraded to get answers only be be told they can't do anything. Asked them to print latest account invoice they could apparently not even do this. Think it's time to move on. Mtn, cell c someone else needs by close to R3k account every month. Vodacom clearly does not want to keep me as a customer.