DR
Dwayne R

1 reviews | Active since Jul 2015

02 Jul 2019, 14:39

Vodacom *****ing customer's money and using illeterate managers.

Vodacom is *****ing money from customers and appoint managers who can't count. My Contract expired the end of May 2019 and I still get billed for device fees. To top that off a manager phones me and leaves a voicemail saying that my first installment was June 2017 and the last will be June 2019. Since when are there 25 months in your 24 month contracts. This is unacceptable from a leading company like yourself. Just shows that we are only a number to Vodacom and customer care do not exist.

0
Replies (2)
Vodacom
Vodacom's reply03 Jul 2019, 08:43
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply04 Jul 2019, 09:01
Official
Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

As per discussion, your query has been resolved. 


Regards 
Vodacom Consumer Website Team