JS
Johan S
1 reviews | Active since Jun 2016
14 Nov 2018, 07:24
Vodacom *****ing Customers Money
Hi
I have on numerous accounts requested them to cancel old 3G account that are no longer in use - Ref002G-BD0A dated 10 October 2018 To date nothing has been done about this and they still have this on my account. People need to also watch their account for Gaming items which Vodacom adds and refuses to remove on my one number they deduct R150. 00 per month.
VODACOM South Africa top management report brilliant profits all due to them *****ing from their customers.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Nov 2018, 08:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Nov 2018, 08:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Nov 2018, 10:26Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you were already contacted this morning and that your query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you were already contacted this morning and that your query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply14 Nov 2018, 10:26
Official
Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you were already contacted this morning and that your query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you were already contacted this morning and that your query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)