LG
Lionel G

1 reviews | Active since Oct 2017

20 Oct 2017, 20:07

VODACOM *****ING CUSTOMERS MONEY

On the 13/10/2017 vodacom took R202.75 x 2 (if I put it together then the operators of vodacom does not know what I am talking about, may be they are that people that not passes matric and the government give them a matric certificate) from me with out ask if they can take the money. This is *****ing from the customer. Who the hell give them the right to took money without asking. I phone them on the 18/10/2017 - 19/10/2017 - 20/10/2017 and the operators said I can get the money may by in seven(7) working days or they will credit me. I don`t want credits I want my money immediately not in seven(7) working days, it does not took them seven (7) working days to take the money. Credit does not put food on the table or petrol in my car. I WANT MY MONEY NOW!!!!. I will do my best to tell the whole world that vodacom *****ing from their customers. Internet is very power fool. Vodacom is also ******, why is their only black people that working as operators and not white, I phone them about 10 times at ********** , they also are discriminated not one of them can speak Afrikaans, they suppose to help the customer in their language, they don`t even have a email address, what company are they, they said they want to do everything by the telephone. I will try my best not to do business with them any more. YOU DON`T ***** MONEY FROM YOUR CUSTOMERS

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Replies (2)
Vodacom
Vodacom's reply22 Oct 2017, 07:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Oct 2017, 09:30
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team