VODACOM *****ING CUSTOMERS AIRTIME AND DATA

I recharged last night with a R29.00 and a R5.00 Vodacom airtime voucher. It amounts to R34.00 of airtime. I then exchanged it for a 1gig data bundle which is R29.00 for 7days. I have always been purchasing this data bundle with no problems. When I normally recharge you get a sms from Vodacom thanking you for recharging and an sms to say which I did not receive. I am disgusted to think that Vodacom has the audacity to just ***** airtime that I have purchased for my use to just miraculously disappear. I do not owe an airtime advance as I do not qualify for an airtime advance. I called Vodacom and spoke to a lady who said that she would check. i was on hold for a whole 25 minutes before she came back. When she came back to the call she claims that she cannot hear me. Saying hello hello I have also worked in a call center before so I do know all the tricks in the book when it comes to covering up **** to make the caller feel good. The exact same thing happened to my college last week. I though maybe she did something wrong and told her I would call Vodacom then she could explain what happened. I didn't get that far to put her through to Vodacom until it happened to me last night. So now I believe my colleague that Vodacom is *****ing the airtime & data vouchers from their customers. This totally unacceptable and disgusting to think that I have been with Vodacom all my life and have never had any problems until now. I then tried to call Vodacom again while being on hold for 18 minutes this lady from Vodacom calls back all of a sudden she can hear me clearly. they sent me an sms stating that "Your account has been updated with the value of R. Regards Vodacom" I then check my airtime balance and it shows 0.00 for airtime and data. The Vodacom lady insisted that the airtime has been refunded but i told her it has not. I did mention to her that I will not leave this matter like this because this is disgusting. I WANT MY 1 GIG DATA BACK ONTO MY PHONE WITH MY AIRTIME THAT WAS LEFT. IT CAN ONLY BE VODACOM THAT HAS TAKEN THE AIRTIME IT WAS NOT TAKING BY MTN OR CELLC. I will be posting this on every social media platform so that I can make others aware of what Vodacom does to their customers. When I told the lady that the airtime has not been refunded. She says that she is unable to check as their system is offline to check balances. So tell me how can she see that the airtime shows it has been refunded but she cant see my balance. This whole response from Vodacom is just all lies. I expect a call with regards to when my data and airtime will be refunded because I will post everyday about his even it means putting this in the newspapers.