1 reviews | Active since Apr 2013
Vodacom *****ING *********
<p>We have been trying to cancel a data contract for months. The vodashops tell us they are unable to cancel contracts and we must call vodacom direct. Vodacom direct tells us to email them cancellation instructions. They then fail to respond. Nobody returns calls or emails and they continue debiting our account. We have never received the data we paid for so this is a BREACH of contract. Want to report them to the POLICE and lay charges of THEFT</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
That's *******... I don't believe a word of Vodacom's response. I want the name and contact cell phone details of Vodacom's Managing Director. All other staff will never take charge to sort this out - it's just a job for them.
That's *******... I don't believe a word of Vodacom's response. I want the name and contact cell phone details of Vodacom's Managing Director. All other staff will never take charge to sort this out - it's just a job for them.
Good Day
Please note that further feedback has been emailed to you.
Regards
Dominic
Good Day
Please note that further feedback has been emailed to you.
Regards
Dominic
Dear Vodacom,
· You have taken this to new levels of INSANE !
· First of all, you have not listened to a word we have told you.
· You have not paid any attention to the circumstances of this cancellation.
· You are in BREACH of contract.
· When we started this arrangement, the consultant clearly explained that it runs on a month-to-month (if she ****, then it is not my problem – you can take it up with her at the Sandton Square Vodashop)
· We have not received the benefit of this contract at all as all our data has been ****** from the start.
· This was obviously orchestrated by the employee at the vodashop when she created a duplicate sim card and conveniently forgot to disable the original one.
· To add insult to injury, you now send me a cancellation quote of R 9052.32 that you expect me to pay for a service that I have NEVER received otherwise I need to continue paying for the next two years and receive nothing!
· THIS IS THEFT – YOU NEED TO CANCEL THIS CONTRACT RIGHT NOW WITH IMMEDIATE EFFECT!
· FURTHERMORE, YOU NEED TO REFUND US ALL THE PAYMENTS MADE FROM INCEPTION.
· WE ARE NOT PAYING YOU R9052.32.
· EVERY MONTH THAT PASSES, YOUR REFUND BILL TO US INCREASES!
· Once again, if you do not have the power to cancel, please get us in touch with the managing director or CEO that can.
· We look forward to your reply soonest!
Dear Vodacom,
· You have taken this to new levels of INSANE !
· First of all, you have not listened to a word we have told you.
· You have not paid any attention to the circumstances of this cancellation.
· You are in BREACH of contract.
· When we started this arrangement, the consultant clearly explained that it runs on a month-to-month (if she ****, then it is not my problem – you can take it up with her at the Sandton Square Vodashop)
· We have not received the benefit of this contract at all as all our data has been ****** from the start.
· This was obviously orchestrated by the employee at the vodashop when she created a duplicate sim card and conveniently forgot to disable the original one.
· To add insult to injury, you now send me a cancellation quote of R 9052.32 that you expect me to pay for a service that I have NEVER received otherwise I need to continue paying for the next two years and receive nothing!
· THIS IS THEFT – YOU NEED TO CANCEL THIS CONTRACT RIGHT NOW WITH IMMEDIATE EFFECT!
· FURTHERMORE, YOU NEED TO REFUND US ALL THE PAYMENTS MADE FROM INCEPTION.
· WE ARE NOT PAYING YOU R9052.32.
· EVERY MONTH THAT PASSES, YOUR REFUND BILL TO US INCREASES!
· Once again, if you do not have the power to cancel, please get us in touch with the managing director or CEO that can.
· We look forward to your reply soonest!
UNACCEPTABLE!
UNACCEPTABLE!
It is now August, we have had no follow up feedback, no progress, and we are still being billed for a service we do not have. Tried to get a new sim card again from VodaWorld in Midrand and a message popped up ..."Pending cancellation" - this was at the beginning of July. So, we are unable to use it, and Vodacom are taking months to investigate BUT WE ARE STILL PAYING FOR IT !!!!!!!
It is now August, we have had no follow up feedback, no progress, and we are still being billed for a service we do not have. Tried to get a new sim card again from VodaWorld in Midrand and a message popped up ..."Pending cancellation" - this was at the beginning of July. So, we are unable to use it, and Vodacom are taking months to investigate BUT WE ARE STILL PAYING FOR IT !!!!!!!