Vodacom *****ing and refuse to give answers

<p>End of September 2016, Vodacom deducts R7500 for our cellphone bill. Its usually R2500. We have called daily from the 1st of the month. Today the 18th, we managed to get a detailed billing. It indicates that they charged us R371 per gig data!! We phoned again and spoke to 3 consultats each time we are told they are investigating but no-one ever comes back to us. It has ruined us financially and they just dont care. Not one person has called us back to explain what is going on or when we will get our money back. This is *****ing. And surprise surprise there is nowhere a complaint can be logged. It seems the only way to get help is to go the legal route.</p>