VH
VIvian H

1 reviews | Active since Dec 2013

30 Oct 2019, 17:15

Vodacom *****ing airtime with unathorised Data refill services

Vodacom debited my own airtime on a daily basis and force 10mb into my account. This service called data refill! I never opted in or subscribed for this service, even after I cancelled this service, my airtime was still debited! I am a Vodacom client for over 15 years, never have I ever seen a company *****ing from their own client! My simple request was to refund all my airtime that was debited for data refill without my consent, now they claim that I have used the 10mb data which I never needed or bought! They will even debit my last R3 and give me 10 mb, making my life very difficult should I had to make calls. I never had any problems with Vodacom, but this is just a heads up for other people that might be a victim of Vodacom data refill service. I called in and the operator cannot even lay an official complaint for me, I need to do it myself... So unhappy and angry now!

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2019, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team