FK
Faima K
1 reviews | Active since Feb 2020
08 May 2020, 23:21
Vodacom *****ing airtime for subscriptions
I have a Vodacom contract for many years and have recently done an upgrade with them. Ever since my upgrade all my airtime has been taken for subscriptions that I have not given permission for nor asked for. Vlive, games all that is total nonsense. I am meant to receive R125 airtime every month and I don't even get to use it all. Thankfully I have an mtn number as well which I have been using since I never have any airtime left on my vodacom contract. I want a refund of all my airtime that has been taken for ******* subscriptions. I refuse to continue paying for something that I have no access to.
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Replies (2)
Vodacom's replyOfficial
10 May 2020, 02:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2020, 02:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 May 2020, 13:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply13 May 2020, 13:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,