DM
Daniel M
1 reviews | Active since Sept 2015
16 Jan 2021, 09:14
VODACOM *****ING AIRTIME - FAILING TO RESPOND - DO NOT USE THEM
I have over R800 rands of airtime but cant make a call as it says I have insufficient funds. Have called Vodacom, they failed to help. Someone tried to help me online but also failed and said the technical department will get hold of me. That never happened. Then I get an sms saying my ticket has been closed!As usual Vodacom show that they are useless ******* at best. Worst customer services I have ever come across and in SA thats saying a lot. Please Vodacom give me my money back or allow me to use the airtime, thats how commerce works, otherwise its theft.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Jan 2021, 11:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Jan 2021, 11:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DM
Daniel M's updateReviewer Update
17 Jan 2021, 14:00Vodacom have still not contacted me. I am unable to work as I cannot make phone calls. Absolute joke of a company, a communications company that can't communicate has a serious problem. Now I just want my money back so that I can spend it with a more reliable company. Not being able to work during Covid as a result of Vodacom's inability to provide a service is disgusting. Tired of being treated like this, shame on you Vodacom.
DM
Daniel M's update17 Jan 2021, 14:00
Reviewer Update
Vodacom have still not contacted me. I am unable to work as I cannot make phone calls. Absolute joke of a company, a communications company that can't communicate has a serious problem. Now I just want my money back so that I can spend it with a more reliable company. Not being able to work during Covid as a result of Vodacom's inability to provide a service is disgusting. Tired of being treated like this, shame on you Vodacom.
DM
Daniel M's updateReviewer Update
25 Jan 2021, 09:13The vodacom team have been unable to assist me. The women who called was great but the problem remains. I have R947 of airtime but still cannot make any calls. I have no faith in Vodacom at all. Now all I want is my money back. I'll be starting an account with another service provider as I cannot make calls! This is totally unacceptable, during Covid while forced to work from home, Vodacom's failure to provide this most basic of services has affected my ability to work. Please reimburse me my funds. Anything short of this is theft. I have zero confidence in this company's ability moving forward. I paid for a service that has not been delivered! Disgusting, anyone reading this DO NOT USE THIS COMPANY.
DM
Daniel M's update25 Jan 2021, 09:13
Reviewer Update
The vodacom team have been unable to assist me. The women who called was great but the problem remains. I have R947 of airtime but still cannot make any calls. I have no faith in Vodacom at all. Now all I want is my money back. I'll be starting an account with another service provider as I cannot make calls! This is totally unacceptable, during Covid while forced to work from home, Vodacom's failure to provide this most basic of services has affected my ability to work. Please reimburse me my funds. Anything short of this is theft. I have zero confidence in this company's ability moving forward. I paid for a service that has not been delivered! Disgusting, anyone reading this DO NOT USE THIS COMPANY.