Vodacom "*****ing airtime and data"

Hi

As a loyal Vodacom customer for the last 20 years i feel have been unfairly treated today.

This morning when i checked my airtime and data balances it was almost at zero rands and literally only a few megabytes remaining. Mind you, the night before it was at around R325 worth of airtime and about 700mb remaining.

So I did what any vodacom subscriber would do is and called the customer service.

I was told that i downloaded a game off Google store at 2am in the morning which used up all my airtime and data.

I told the agent that I was sleeping at that time of the morning and would never download a game that would cost me all my airtime. She then escalated the call to Management which advised her that I must contact Google and request a refund, Vodacom cannot refund me.

Vodacom could not even find what game i "downloaded", i have no proof on my phone of any game downloaded as well.

I just feel that this is not a way to resolve a problem with a vodacom customer, especially after taking away airtime with no proof that anything was downloaded.