Vodacom *****ing airtime and DATA
On Monday the 21st of August 2017 around 20.34 pm I started receiving notifications from Vodacom that I had less than 20MB left and to my surprise a few minutes before the mentioned time I had above 90MB and R9.21 worth of airtime left. The next thing 10 minutes later I then receive a notification that my airtime and Data has run out. I have decided to write to on Hello peter because this is not the first time this is happening to me and I am now tired of this pathetic service going on. Vodacom Please explain and rectify this robbing business you are offering to your customers.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
We have now reimbursed all customers affected by last night’s billing issue.
All related out-of-bundle charges are refunded and depleted bundles have been reinstated.
We sincerely apologise for the inconvenience.
Regards,
RM
We have now reimbursed all customers affected by last night’s billing issue.
All related out-of-bundle charges are refunded and depleted bundles have been reinstated.
We sincerely apologise for the inconvenience.
Regards,
RM