GM
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1 reviews | Active since Jun 2019
22 Jun 2019, 03:42
Vodacom *****ing airtime
I am very cross with this Vodacom, yesterday I made max airtime advance that would be approximately R70 I only called 021 number for the duration of 6 minutes and now surprise!!! Your airtime is R4. WHAT HAPPENED TO MY AIRTIME? WHAT HAPPENED? SHOULD I CONTINUE TO BUY AIRTIME TO WATCH IT DISAPPEAR TO THIN AIR ALL THE TIME? WHY I AM LOYAL SUBSCRIBER STILL? THIS IS ABUSIVE VODACOM. GET YOUR ACT TOGETHER.
I CANNOT BE TOLD WASP OR WHATEVER SUBSCRIPTION CHOWED YOUR AIRTIME. I WANT MY AIRTIME BACK OR THIS IS THE END OF THE ROAD FOR ME AND MY FAMILY.
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Replies (2)
Vodacom's replyOfficial
22 Jun 2019, 11:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jun 2019, 11:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jun 2019, 14:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2019, 14:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Best regards,