Vodacom *****ing airtime

I have two vodacom contracts. Since last year, 2017, on both these contracts i have been losing airtime and every time i called i was told its subscriptions. With every call i make, the consultants tell me the subscriptions are cancelled yadi yada but no doubt the following month i will have missing airtime. January 2018 i called again and cancelled all, as i was told. The one of the sim cards has been inactive for the whole month of January and February but when i checked today i had a balance of R85. When i asked i was to it is subscription to Vlive, a Vodacom app, which i have never even used. Apparently it was during my downloads but when downloading stuff, you do need that app, it comes with a phone and i never even opened it. As soon as i raised these with the consultant, she willingly and unquestionably refund my airtime on both sim cards.

This has been going on forever and am fed up now. I pay my contracts on time, every time but Vodacom sees it fit to ***** out airtime. On top of their ridiculous data charges and uses. When i request an itemised billing i am told that i will need to pay for that from my own pocket, hell no, i pay you so much already!!!!! Vodacom is just hiding proof on those items statements. ICASA will just have to deal with you. My contracts ends in September, not planning on renewing them. Vultures!!!!!!!!!!!!!!!!!!!!!!