nN
noluthando N

1 reviews | Active since Nov 2014

26 Jan 2017, 08:29

Vodacom *****ing airtime

<p>i have been calling vodacom with regards to the 9.99 that is taken off my account on every wednesday, according to the smses i get its a music download subscription for 3 tracs but i have not been downloading anyhing from them and everytime i call through they tell me i am not subscribed to anything but money keeps on going out of my account i got an sms on monday to say the subcription will be renewed on wednesday which was yesterday and i called you to alert you that i have no business with this and i dont want money to be debited i was not assited clearly because yersterday it was taken of again. what do i need to do to stop this ive called you and ive dailed 117 to unscribe and nothing is happeninfg surely there is a way that vodacom can cancell this as my airtime is going to you people. i cant be loosing R10 everyweek its a lot of money please can someone assist me </p>

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2017, 09:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team