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Sarah P
1 reviews | Active since Aug 2017
05 Jul 2020, 16:31
Vodacom *****ing airtime
I received my monthly R125 airtime on 1 July. on the same day I loaded data worth R12. I should be left with R113 airtime but instead I only have R67,28. Where has all my airtime gone cause I certainly haven't used it. Please refund me! I can't afford to have airtime ****** while I'm trying to complete matric
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Vodacom's replyOfficial
05 Jul 2020, 18:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2020, 18:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sarah P's updateReviewer Update
07 Jul 2020, 12:26I have lost a further R10 even though i have been on WiFi the entire time. I have also still not heard from a consultant. Please resolve this immediately vodacom!
SP
Sarah P's update07 Jul 2020, 12:26
Reviewer Update
I have lost a further R10 even though i have been on WiFi the entire time. I have also still not heard from a consultant. Please resolve this immediately vodacom!