AR
Andrea R

1 reviews | Active since Mar 2009

10 Aug 2020, 15:09

VODACOM *****ING AGAIN!

Cancellation - how difficult is it to cancel an account with you, I called in on June to cancel my account I specifically asked the agent when will my last account be, the agent told me my last account will be for end of July (I paid that account) now i received an account for this account to be paid end of August (I AM NOT GOING TO PAY THAT ACCOUNT) I will only pay for my current account for vodacom.

Which incidentally is also close to cancellation (Check how many complaints I have made.

Palesa your customer care agent who deals with Customer care queries (told me that since this is not a customer care related query and that i should not speak to her but I should speak to the cancellations division)

I not going to waste my time calling in and hopefully speaking to the right person.

Your service sucks!! Your coverage of our area sucks!

I pay my account via eft and I WILL NOT PAY FOR THE additional line (I will not let you ***** R200 of my money.

The number in question is not the one that I typed in I dont have the number anymore.

0
Replies (2)
Vodacom
Vodacom's reply10 Aug 2020, 15:55
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
AR
Andrea R's update21 Aug 2020, 08:05
Reviewer Update
I was contacted and told that the issue will be rectified and that i should expect a call in two days this was a week ago please can you confirm when I will receive an updated statement?