1 reviews | Active since Nov 2016

10 Aug 2022, 06:18

VODACOM *****ING

I have a R200 data contract with Vodacom and my daughter just took out a new contract for about R900. Because her old contract only expired in Nov 22, she must pay an extra R171 till then. Suddenly since she took out the contract they loaded an extra R195 onto my account. Last month when I complained they repay it but the end of the month they deducted it and again it show on my account again. H6-10DP9V ***,369.98 01/08/2022 - Invoice H6-10DQ4J ***95.73 Total1,765.71. My Account number: I***-6. Why must we keep on fighting to get things right and why do they keep on *****ing from the public. Please help me again to fix this problem.

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2022, 08:10
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team