1 reviews | Active since Dec 2010
<p>On saturday the 7th of Jan 2017, I went to Menlyn to upgrade my data from 1GB to 2GB.I have signed the contract, a copy of my ID was taken and I paid the R150 for upgrading. I was told to look the 1st of Feb to see if I received 2GB. So today I checked and only received 1GB. I called 111 the vodacom customer service, after 23 min, I was told it was a qoute and vodacom has cancelled it. Why wil I go into vodacom get a qoute and pay and R150???? Where is my data? If it was a qoute why did vodacom not call and say hey listen we are cancelling the qoute? Because it was not a qoute and vodacom is *****ing!!!! I expect this to be rectified immediatly and due to I have to sit on my phone for 23min due to vodacom negligance I expect compensation! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
As discussed, the matter was resolved.
Once again, we would like to apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
As discussed, the matter was resolved.
Once again, we would like to apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
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