Vodacom *****ing
<p>I have had numerous issues with Vodacom with them simply billing my account when I have not used the phone.</p> <p> </p> <p>The latest issue is that I actually cancelled my contract and check my balance on the 16th of the month knowing that I would be billed for this amount. The amount that was given to me when I checked this outstanding balance was R1800. </p> <p> </p> <p>Fast forward a month later, almost R3000 was debited out od my account. I TOOK MY SIM CARD OUT OF MY PHONE WHEN THE READING WAS R1800. </p> <p> </p> <p>Vodacom how is this possible?????</p> <p> </p> <p>I have been asking for a detailed bill form you for more than 4 years and each time you say that I will get it at the end of the month and I receive nothing. You then just take an abstract amount from my account (sometimes up to R5000) when I am not using my phone). </p> <p> </p> <p>I can guarantee you that I wont get a response to this message......I am NOT paying my final bill until you furnish me with a detailed bill for the last 6 months! I am 100% certain that you are *****ing from your customers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Someone called Rudi (works for Vodacom but only manages Hello Peter) complaints called me to try to resolve the issue.
As discussed I would like my bills please.
Also.....after some thought, I would like to accept your gesture of goodwill with regards to settling my bill and I will delete my complaints on Hello Peter in return.
Then after that I want nothing more to do with your company. Ever again.
Someone called Rudi (works for Vodacom but only manages Hello Peter) complaints called me to try to resolve the issue.
As discussed I would like my bills please.
Also.....after some thought, I would like to accept your gesture of goodwill with regards to settling my bill and I will delete my complaints on Hello Peter in return.
Then after that I want nothing more to do with your company. Ever again.
Please email the bills to me email address. And you are welcome to call me again to clarify anything if you need to. Although I dont think that this is necessary.
Please email the bills to me email address. And you are welcome to call me again to clarify anything if you need to. Although I dont think that this is necessary.
