1 reviews | Active since Nov 2016

13 Jul 2017, 09:28

Vodacom *****ing

<p>I have had numerous issues with Vodacom with them simply billing my account when I have not used the phone.</p> <p> </p> <p>The latest issue is that I actually cancelled my contract and check my balance on the 16th of the month knowing that I would be billed for this amount. The amount that was given to me when I checked this outstanding balance was R1800. </p> <p> </p> <p>Fast forward a month later, almost R3000 was debited out od my account. I TOOK MY SIM CARD OUT OF MY PHONE WHEN THE READING WAS R1800. </p> <p> </p> <p>Vodacom how is this possible?????</p> <p> </p> <p>I have been asking for a detailed bill form you for more than 4 years and each time you say that I will get it at the end of the month and I receive nothing. You then just take an abstract amount from my account (sometimes up to R5000) when I am not using my phone). </p> <p> </p> <p>I can guarantee you that I wont get a response to this message......I am NOT paying my final bill until you furnish me with a detailed bill for the last 6 months! I am 100% certain that you are *****ing from your customers.</p>

0
Replies (3)
Vodacom
Vodacom's reply13 Jul 2017, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update13 Jul 2017, 13:48
Reviewer Update

Someone called Rudi (works for Vodacom but only manages Hello Peter) complaints called me to try to resolve the issue.

As discussed I would like my bills please.

Also.....after some thought, I would like to accept your gesture of goodwill with regards to settling my bill and I will delete my complaints on Hello Peter in return.

Then after that I want nothing more to do with your company. Ever again.

's update13 Jul 2017, 13:49
Reviewer Update

Please email the bills to me email address. And you are welcome to call me again to clarify anything if you need to. Although I dont think that this is necessary.