Vodacom ***** R2 969.97 from me for a mysterious Equipment charge!

A previous issue which we have just resolved with Vodacom has been resolved - the matter of the contract renewal to 36 months instead of 24 months.

But we now see an erroneous charge to the February Vodacom 2020 Invoice of an additional R2 969.97 for "Equipment - balance of Contract 15" - what on earth is this for? We have twice contacted Vodacom for resolve and reversal in the past week, but to date all emails have been ignored. Please remove this charge and refrain from *****ing money from your clients Vodacom.

Vodacom seem to want to frustrate their clients and waste their precious time. Why is this being allowed?