AK
Anton Kotzè
1 reviews | Active since Sept 2022
02 May 2019, 15:00
Vodacom ***** my money for the second time
This is the second time Vodacom is *****ing my money. I have a 24month contract with Vodacom and should according to law pay the same amount for 24months of the contract period. Vodacom increases the amounts on contacts like they feel fits them best and don't even inform a client or give a reason why the amount had increased. I am very upset this side with Vodacom and for sure they will lose me as a loyal client when my contract is paid up. I will tell as most people as I can on how Vodacom ***** your money without even informing their clients about it. Vodacm - I very very good news for you - GOD KNOWS EVERYTHING AND ONE DAY YOU WILL PAY BACK SEVEN FOLD FROM EACH CLIENT YOU ***** MONEY FROM.
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Vodacom's replyOfficial
02 May 2019, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2019, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 May 2019, 16:53Dear Anton,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2019, 16:53
Official
Dear Anton,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team