TM
Trevor M
1 reviews | Active since Sept 2019
18 Sept 2019, 11:35
Vodacom ***** my airtime
Vodacom stole my airtime from midnight 23:48 and this morning 04:46-07;00 and I tried calling the customer care line since in the morning and I think they blocked me, I was on call holding for 20 minutes to speak to agent with no success. Now the my phone can't even make 082 135 call to Vodacom. Please call me on *** to fix this mess so I can make calls
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Replies (2)
Vodacom's replyOfficial
18 Sept 2019, 13:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 13:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Sept 2019, 14:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,
Consumer Website Team
Vodacom's reply23 Sept 2019, 14:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,
Consumer Website Team