TM
Tshepo M

1 reviews | Active since Jun 2013

29 Jul 2016, 07:46

Vodacom ***** my airtime

<p>I rechargedon't with R55 airtime and convert R7 for power hour. Immediately after call I removed Vodacom some and to insert it the following morning. My airtime was finished on calling Vodacom they told me I lost R44 because my data was finished but I never received sms notification to warn about data depletion as per norm. Now when I query no one can answer or assist. This is a reap off Vodacom is *****ing</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2016, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team