KP
Kai P

1 reviews | Active since Aug 2019

22 Apr 2022, 09:12

Vodacom ***** from customers

Vodacom *****s data from customers. In my case on the 4th of April I had no data. I go and have a look at my data usage and it states that I used 112mb, when I get 1GB a month. Therefore, I should have 888mb left, yet I had 0. I shared this with Vodacom and they refunded me with another 1GB free of charge, since they were caught with their pants down.

Then I purchase 60 minutes of voice calls for 5 days, which gives me 60 minutes per day of the 5 days. This works fine the first day but the second day they tell me that this is only for night time usage. Number 1, I was using my phone for business calls during the day for the first day and it worked fine. Number 2, nowhere in the purchasing process did it state that I was buying voice minutes for night usage only.

This company is **********!

0
Replies (1)
Vodacom
Vodacom's reply22 Apr 2022, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team