1 reviews | Active since Dec 2017
VODACOM ***** from Clients - Incorrect Contract upgrade
I have been a 10year Contract user of Vodacom.
I have Proof of all statements, and a 6 page print out of where EXACTLY Vodacom (human error) happened.
I am absolutely Discussed at Vodacom's client services. I upgraded my contract to R70/month contract, over a telephonic upgrade in Lockdown. I am being invoiced R330/month for a Contract I DID NOT SIGH up for. I have been instore and listened to recording of my upgrade.
7 months in, 4 Vodacom Stores later, and every month to call "customer care" and get transferred endlessly or line drops. Vodacom has made MAJOR error, and I get called to settle "my arrears amount" and my service gets interrupted. And Vodacom, sets you up for a endless rat race in circles, telling you you need to pay the amount first, and then they will fix! THEY WILL NOT!
Vodacom Abuse: If issue not address, I will be sharing and uploading all recorded calls (yes I have a brain and I record the misconduct of Vodacom) And will be naming the callers and stores. Vodacom, does not help you, there call agents does not help you. They subtract from your account. And refuse to assist, not a single call agent has given me a single way on to address this. Nor has call "customer care" worked. I have no service, cut off, from a 10 year client that has always paid.
Vodacom! YOU DISCUSS ME!
STAY AWAY FROM VODACOM, they are a disaster and does not care for clients.
