1 reviews | Active since May 2017

13 Sept 2017, 13:18

VODACOM ***** FROM ACCOUNTHOLDERS

I regularly experience complications with my modem router contract with Vodacom. When I couldn't at all afford it , bad timing...AGAIN I had no service. I called John from Shelly Beach Vodacom 8.00 this morning. He is not at work. Previously He absolutely promised !!!to investigate and call me back. I spoke to Kiara SHE ALSO LIEFDD to me. Last 2 ,months 5 GIG OF DATA JUST DISSAPEARED FROM MY ACCOUNT. THEY SAY IT IS MY PROBLEM I MUST SORT IT OUT!!##??It is 4 hours LATER. After 9 attempts !!!! No data!!##? Never since I took this contract did I use even 3 of my 5 gig bundle. How on earth on the 13th of a month is 5gig depleted???? Bull****!!! If you need an explanation it is a case of "I will phone back and the just ignore the client" and NOT BE AVAILABLE if the client call after 4 hours. During June we were 4 people on the wifi 10hours a day. Not even then did I depleted the 5 Gig. Vodacom ***** FROM THE ACCOUNTHOLDER. I am counting the days to end my contract with Vodacom.!!! Liers. *****ing from public. Vodacom YOU STIN****

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Replies (2)
Vodacom
Vodacom's reply13 Sept 2017, 14:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Sept 2017, 13:48
Official

Dear

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian