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Janke E

1 reviews | Active since Jan 2020

22 Jan 2020, 15:06

Vodacom ***** airtime with Hunky Dory secret subscription

So I have gotten a new contract my first contract from Vodacom its a Huawei P30 Pro, end November binning of Desember 2019.

Everything was fine until I suddenly needed to recharge my phone 15 - 16 January 2020 with R110 airtime to survive the month for emergencies.

Maybe made 3 - 6 minute call (all together) and on the 18th January 2020 I suddenly have R55 airtime for No reason... The 20th January R45 21st January R35 22nd January R25

I Googled and did everything to finally find *117# to "Unsubscribe" from whatever just to find out Vodacom have this slick thing called Hunky Dory they subscribe you to and ***** your airtime and don't notify you.

I saw a bunch of hello Peter and Facebook reviews regarding airtime *****ing and Hunky Dory subscription *****ing airtime without knowing being subscribed.

I want my airtime back. I never subscribed to that stuff and there are proof of other customers that had the same issues.

0
Replies (1)
Vodacom
Vodacom's reply23 Jan 2020, 07:24
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team