DS
DJ S

1 reviews | Active since Apr 2019

16 Aug 2020, 19:36

Vodacom ***** airtime!

Vodacom does ***** airtime. Started with me last month, I notice before end of month my monthly airtime run out that never happend before, this month I started taking screen shots of airtime daily and notice I buy tickets as always to make calls, but they deduct airtime with calls and tickets stand still.

I believe this could have been going on for longer than the 2 months, Only started noticing now when checking before and after purchases or calls.

Last exampe for airtime theft was where I bought 60min anytime airtime and made later a call of 28min and 20 sec

Notice anytime (not voda to voda airtime) stood still and R46.25 airtime gone for one call. Accordimg to my calculations they carge me R1.63 per minute I remeber that I upgraded my contract to get a lower cost per minute that was less than R0.79 cents per minute.

Please explain yourself Vodacom. I demand my account to be reviewed for past 3 months!!!

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2020, 23:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team