Vodacom stays *********** , unsatisfied with them. Still waiting for them to get back to me :-(

The issue with Vodacom and their *********** staff still not resolved…. Still waiting for their feedback after the investigation of them…..

Collection agency phoning me because Vodacom handed me over :-(

Read below the correspondence between us. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Stefan B. Wrote review on 05 Mar 2024 at 11:02

Vodacom and their staff is really ***********.

In a nutshell.....

Phoned Vodacom to find out what is due to them to stop contract. Paid the amount. Phoned to cancel contract.

Still waiting for cancellation email. Now got handed over. Vodacom and their staff is really ***********.

Vodacom’s reply 05 Mar 2024 at 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom’s reply 06 Mar 2024 at 14:22 Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and will be assisting with your query.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Stefan B’s reply 04 Apr 2024 at 17:55 Vodacom phoned me and said they are going to investigate it and get back to me......

Still waiting for the feedback from Vodacom.....

NOT ON!!!!!!

Definitely not going to recommend Vodacom at all!!!!!

Stefan B’s reply 04 Apr 2024 at 17:56 Vodacom phoned me and said they are going to investigate it and get back to me......

Still waiting for the feedback from Vodacom.....

NOT ON!!!!!!

Definitely not going to recommend Vodacom at all!!!!!