Vodacom - stay away

The worst exprience iv had with a company by far. From day one when I went Into the store to buy a Fibre package & was told the Fibre guy isn't here to now, sitting without internet for days. Consultants promise to call back, nobody does. Nobody cares. They escalate queries to people on leave & wait for a response. They have no follow up skills, they give you email addresses, whatsapp no's, you van message until your blue in the face, nobody responds. I called in on Sunday to ask why is my internet off & i was told that there is an outage in the area. I called on Monday afternoon, I was told the same thing, I called again on Wednesday & today I am told no its not an outage, someone turned your router off. What the hell is going on? I wish management would call me, I myself am a manager & I would love to have word with someone in charge.