VODACOM STATES NO PAYMENT RECEIVED WHEN 3 PAYMENTS WERE MADE.

I have 3 lines with Vodacom I have made payment for the 3 lines on 12 Feb 2020 for amounts of R354, R199 and R199. I spoke too vodacom customer care and nothing was reflecting on their side only payment of R354 is reflecting for them. So where did 2 payments of R199 disappear in thin air? I have even called my bank. They confirmed that the funds were on hold waiting for vodacom too collect it. The funds were released on 15 Feb 2020 according too my bank and it should be with vodacom the same day. Up till now vodacom states there's nothing. Yet it was like transaction through the my vodacom app. Vodacom is an *********** company who doesn't care about they clients. They couldn't care any less. I will be taking this matter further if vodacom is unable too solve it. As there funds are in vodacom account undoubtfully. 6 days and no payment is reflecting? That's bull****. Maybe if they go through their records they would locate the payment but they are not interested. They value they customers. All vodacom departments are up too ****.