EM
Erika M

1 reviews | Active since Jan 2017

12 Oct 2021, 09:40

VODACOM STATEMENT

Another review, as I just received my statement - R609.80 after R300 cash payment please explain? As my contract ended 28 September 2021.

In August the sales person @ Wonderpark inform me, "this is your last payment" never received my statement from Vodacom for September - after I send a mail I was inform that I owe R609.81 - for a phone that is off most of the time, I use my wifi, so no data was used.

After my reviews here at Hello Peter, your Customer care phone me, blah blah blah - put me through to your UPGRADE department - I clearly said, I want to cancel this contract - he send me a Quotation - which I never SIGN or ACCEPT.

Received "sommer" statement for the UPGRADE as well - R242.19 I will not pay this amount, as I never agree on this upgrade, who will do an upgrade without a phone??

Grootste spul *****s!!!

And best of all is, still old address, on the statement - PO BOX .... Karenpark, NO LONGER IN USE SINCE AUG 2013!!!

0
Replies (1)
Vodacom
Vodacom's reply12 Oct 2021, 11:39
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team