cS
candice S

1 reviews | Active since Mar 2017

10 Mar 2017, 09:29

Vodacom starts debiting my bank account for an extra amount which i have no idea what it is for

<p>Can I please have feedback on the below.</p> <p>I refuse to pay extra for another month, Vodacom is testing is my patience and I will contact my bank to stop the debit order altogether.</p> <p> </p> <p>From November 2016 I am paying R123.00 extra for something I haven’t taken out with Vodacom.</p> <p>This is utterly ridiculous and none of the Vodacom employees can give me any proper answers or solutions.</p> <p> </p> <p>I have been with Vodacom for years and I have trusted them, unfortunately I am now disgusted with them and the audacity that they can just start debiting my account for an extra amount without communicating to me.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2017, 09:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team