AC
Albert C

1 reviews | Active since Aug 2014

10 Apr 2023, 22:21

Vodacom started adding unknown services to my account that I never asked for.

Vodacom started adding unknown services to my account that I never asked for.

They added a 24 month contract for some line rental of R640 per month. As well as Vodasure Medit-Asist for R34 per month. And Contract Cover Plus for R10 per month.

I never asked for any of this. Vodacom just decided to add this by themselves. Or they let one of their 3rd party sellers add it to my account.

Every few days I get calls from assholes trying to add more services on my Vodacom account. And every time I tell them to please stop calling me, I'll never be interested in anything they're trying to sell me. Looks like now they don't even listen when I say no and just start adding services to my account without my permission.

Vodacom, please get this nonsense off my account immediately. Account number: I***-9 Quote number: ***

And Who is FOUR SQUARE GROUP? Their name is on the quote. Is this one of those companies you give my private information to so they can pester me with sales calls?

I actually think I'm going to close my account with Vodacom. This was the last straw.

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Replies (4)
Vodacom
Vodacom's reply11 Apr 2023, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AC
Albert C's update11 Apr 2023, 12:48
Reviewer Update
I just want this removed from my account without more effort from me. What makes me angry is that this is costing me time and attention I'd rather spend elsewhere.
AC
Albert C's update12 Apr 2023, 10:52
Reviewer Update
I just saw the *****ulent charges related to this go off my bank account. And still no one from Vodacom called me to correct this.
AC
Albert C's update12 Apr 2023, 11:48
Reviewer Update
I got through to them eventually, but they're refusing to remove this off my account. They say I must go into the Vodashop with my ID and an affidavit to remove this ***** from my account.

This is unacceptable. I'll be closing all my Vodacom accounts because of this treatment.