vodacom standards have dropped to pathetic levels!

I am so disappointed to note that vodacoms service standards have dropped so drastically. I called in to report problems that I was experiencing and was informed that it would b escalated and I would receive feedback in 24 hours. It has been more than 72 hours. Then I recharged with R30 X 2 this morning and my balance still shows R0.00 the call centre informs me that I need to wait an hour for feedback on my airtime! This is unacceptable!!! Why would I recharge at 5.30 am unless I needed to make a call! Focus less on advertising what a fantastic service provider u r and actually deliver to ur clients!!! Pathetic!!!!