Vodacom standards fall every time I deal with them

Emailed customer care today requesting copies of statements and itemised billing for SARS. Consultant called and it was clear from the start that there was a communication error. Firstly Vodacom HAS NOT updated my email account. I have requested this a number of times. Hence the reason why I am not receiving my statements. I then tried to give him the months I need copies of. I then get told I can't get itemised billing on one of my numbers. I am self employed, when I upgraded I asked to keep ALL services on that number BECAUSE I AM SELF EMPLOYED. I then get attitude because I'm getting frustrated that he's NOT listening. I then get attitude and asked not to use such language. I did not swear or threaten so asked him what language he was referring to. He then went into broken record mode. Kept repeating himself but could not tell me what language? I cut the call before I actually used profanity. I need copies of these statements AND itemised billing. Please can someone competent contact me.