Vodacom stalls on contract cancellation-

Original cancellation request **** in June 2014 because of poor coverage. I am still waiting for Vodacom to cancel my contract, refund me the rental amounts and collect their devices despite 28 requests - see below: From: Helena Field<br> Sent: Tue Jan 27 09:23:00 GMT+0***<br> To: Thabiso Moutloatsi <br> Cc: srm <br> Subject: URGENT - EC-0WXF-2WUIQ8<br> <br> Good day<br> <br> Can you urgently contact client on *** regarding pending cancellation. Client request priority as he is paying for services not usable.<br> <br> Per our telephone conversation. Our field technician that attended to the incident logged with HPSD: *** advised that the only solution to improve coverage are 2 new sites planned for the area. Coverage is poor due to lack of sites and severe landscape. Planned sites ( Farmall Ext and Chartwell Seven Oaks) will improve coverage.<br> <br> Due to 3rd party involvement we are unable to provide a timeframe for completion of the new sites planned.<br> <br> Regards<br> Lena<br>