Vodacom stalling, because they're clueless.
After giving them all the information of my internet packet loss issues(90% packet loss btw), they closed the ticket without fixing a single thing, claiming the reason for closing it was that they couldn't get a hold of me! You already have the all the relevant information, phoning me and asking me the same ****ing **** again isn't magically gonna solve the ****ing problem! Do your ****ing job you useless ****s!
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Replies (2)
Vodacom's replyOfficial
17 Nov 2024, 08:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Nov 2024, 08:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
22 Nov 2024, 11:51I've given you my details several times already, and problem is even worse now!!!!!!!! My personal details and talking to me over the phone isn't going to fix a HW fault on your ****ing tower!!!!!!!
's update22 Nov 2024, 11:51
Reviewer Update
I've given you my details several times already, and problem is even worse now!!!!!!!! My personal details and talking to me over the phone isn't going to fix a HW fault on your ****ing tower!!!!!!!