1 reviews | Active since Sept 2022
VODACOM STAFF RUDE, BAD SERVICE
Vodacom allowed me to buy data for 2 consecutive months on an account that is with lawyers and I am paying it there. Now all of a sudden my data cannot login and when I called in at customer care I am told the number has been deleted no notice whatsoever, Why did they allow data to be bought and used on an account that is no longer with them, I need to be refunded my 47GB into my prepaid number. I ended up not paying so nicely because of the terrible service from their employees at customer care. I have been on a contract for 8 years and been using vodacom for more than 10 years before the contract and they don't have the decency to alert me when deleting a number I was using. I have have more than 3 gadgets I bought with them and they are not grateful because one don't just stop paying without a reason. take your people to training as they don't have telephone etiquette.
I NEED MY DATA RE-FUNDED SOONER INTO MY PREPAID NUMBER.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
