RK
Refiloe K

1 reviews | Active since Sept 2022

26 Jul 2024, 12:06

VODACOM STAFF RUDE, BAD SERVICE

Vodacom allowed me to buy data for 2 consecutive months on an account that is with lawyers and I am paying it there. Now all of a sudden my data cannot login and when I called in at customer care I am told the number has been deleted no notice whatsoever, Why did they allow data to be bought and used on an account that is no longer with them, I need to be refunded my 47GB into my prepaid number. I ended up not paying so nicely because of the terrible service from their employees at customer care. I have been on a contract for 8 years and been using vodacom for more than 10 years before the contract and they don't have the decency to alert me when deleting a number I was using. I have have more than 3 gadgets I bought with them and they are not grateful because one don't just stop paying without a reason. take your people to training as they don't have telephone etiquette.

I NEED MY DATA RE-FUNDED SOONER INTO MY PREPAID NUMBER.

0
Replies (1)
Vodacom
Vodacom's reply26 Jul 2024, 14:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team