*********** vodacom staff, Package upgraded to reach their target without my consent.

I really regret for using vodacom services,Last year in march i took two phones which i used to pay the same amount for the contract of 24Months. In Nov i requested another A73 Samsung with vodacom that comms with B watch, For both phones i was supposed to pay less than R1000-00 every month.

Vodacom agents upgraded package without confirming with me, I found myself paying roughly R1150/1182 every month, I went to vodacom to ask they said i requested a package to be upgraded i asked for the call which i confirmed that nobody dared to assist. Last month before month end i went to vodacom in mall of africa,I explained evertyhing to them then agents made a call to call centre where i was supposed to talk to the consultants, I forgot her name and she advised me i agreed to change a package to get 1,2GB from vodacom, I told her i have data contract with mtn where i get 120GB every month.

I was told August statement will not be the same as before they will downgrade my package to the normal power which i signed a contract with. Now the statement says i will pay R1182.

Your agents are so *********** at all ,Your agent just change someone's package in order to reach target,That person changed my package would have fired if he/she was working at the strictly company.

Vodacom i want you to have a record history where i said please upgrade my services. That person changed my package withouth my consent should refund me else i will stop paying your contract for this reason. I can't be ****** by you ...What i hate is you why your agent last month said the package will be downgraded while she knows it won't be , I am going to block your debit .