GH
Geoff H

1 reviews | Active since Jan 2026

15 Jan 2026, 14:28

Vodacom staff offer standard replies - they are not taught to think - thats sad.

I bought a 50-meg line 2 years ago from Vodacom Hillcrest. It only averages 10-meg. By law I can cancel, but each department gives me the runaround. They won't even answer the most basic questions. However they will cancel if I pay 75% of the agreement for 3 years.....

0
Replies (3)
Vodacom
Vodacom's reply15 Jan 2026, 15:10
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
GH
Geoff H's update15 Jan 2026, 16:17
Reviewer Update
Thank you
Vodacom
Vodacom's reply16 Jan 2026, 07:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team