Vodacom, *********** staff , no work ethics

The reason for my review is because I run out of options for assistance from Vodacom. I did an upgrade on my account at the end of November 2023. Due to there be no connection to the upstairs of my home, I decided to have the router returned. This was done within 4 days after I received the router. I had to contact the call centre 3 times before an agent actually put through my request for collection of the router. The router was picked up on the December 20th 2023. Thereafter I received no response from Vodacom. I had made numerous calls whereby I was told that the contract can only be canceled at the end of the next calendar month being 31 January 2024. There was a miscommunication with one of the agents whereby I was told that I will automatically be put onto my old contract & I can only cancell at the end of February 2024. Within these 3 months , the only communication I received from Vodacom was to say my cancellation processed. I'm being fully charged for 3 months whilst the router that was in the possession of Vodacom. The simcard wasn't even used after I requested for the router to be picked. I've sent an email, been to the Phoenix Plaza branch on Sunday (25/2/2024). The staff there are as *********** as the call centre. Apparently they could've assist me because my upgrade was done through the call centre. From about 4 staff members, they didn't even have the email address for Vodacom. Vodacom doesn't even deserve 1 star.