Vodacom staff member telling me that "maybe it (my phone) was meant to be ******"

<p>I have recently upgraded my contract with Vodacom at Woodmead. During this time the sales person rushed through the paperwork and when I asked questions, she informed me that the contract will remain the same and I need just sign. I also requested copies of the do***entation as I was not given the time to read through it. Only a few pages of the do***entation was given.</p> <p>My phone was ****** less than a month later. When I went to enquire about insurance she said "you don't want to pay more" . Insurance was not discussed with me when upgrading which is why I went to inquire about it. In addition, she told me, "maybe it was meant to be ******". Her colleague stepped in and ***isted me with a sim swap but I cannot claim from insurance which I thought I had.</p> <p>This individual's work ethic is completely unprofessional and this cost me a phone. I insured my previous phone when I got it so why wouldn't I ensure the new one? If this staff member had carried out her duties then I would have been able to claim from insurance and avoided the inconvenience of having to buy another phone.</p> <p>This is not the first unprofessional service delivery that I have received from this individual as I have been a long term client. As a result I will be terminating my contract with Vodacom and I will certainly not recommend them to anyone. Vodacom should ensure that their staff are trained to carry out their duties in a competent and professional manner as this experience was not just an inconvenience but cost me thousands of rands and negatively impacted my work.</p> <p>This indicidual should certainly not be in a position to ***ist clients as she is rude and ***********! </p>