Vodacom Staff lies about their clients on top of the other inadequate delivery from this SP

Its been almost a week since Vumatel installed my fiber infrastructure, but my SP for the actual service, is Vodacom. They have not provided the router required for the infrastructure to work. I called them on the day when Vumatel was there (29Jan), and they said they will correct this with urgency so i can use the fibre. I logged a complaint on Hello Peter, I get a call a day later from Vodacom's contact center to say they are emailing each other internally but couldnt advise when i would get the router or fiber connection. I called the call center today to follow up to be a read an internal communication, that apparently someone from vodacom has been calling me and calling me and everytime this person says they are from Vodacom I put the phone down on them. ***!!!! So now lets add it up, poor client engagement, questionably client service delivery + lies???? Why in the hell would i put the phone down on someone who was suppose to help me rectify this???????

I am beyond livid! It seems that Vodacom given opportunity after opportunity to redeem themselves, actually stand in their own way.

I am actually happy to cancel my order, I will retain the Vuma Tel infrastructure and just subscribe via Telkom for my fibre. I have left a request for cancellation of this never to be seen fibre, so i can find a SP who actually wants my business, so i can get on with my life.

Seriously, it shouldnt be this difficult!!!