VODACOM STAFF LESHAN PERUMAL

Good day to whom this concern

i took vodacom vuma fibre from a person name leshan perumal who was so *********** in assisting me nevertheless he captured the order wrong and vuma did not come install my fibre this is over 2months ago i am still waiting for a refund the guy actually blocked me on whatsapp! is this how vodacom treat its customers? how is this treating a customer fairly ? i am waiting over 2 months for my refund and noone is helping me i even spoke to a person named suhail ismail this refund of R369 is more than 2 months i was told it is up to 30 days can someone help me it seems vodacom staff is so *********** and nobody knows what they are doing. PLEASE CAN COMPLAINTS LOOK INTO THIS QUERY AND CAN HIGHER MANAGEMENT ADDRESS LESHAN PERUMAL I WILL BE GOING TO THE OMBUDSMAN IF THIS IS NOT RESOLVED. WHAT A PIECE OF **** COMPANY