Vodacom staff just dont care..VODAUSELESS

I had frraudd on my account 3 months ago and to this day my account has not been sorted out. I have called more than 20 times just got thrown around different departments without any resolution. My service request S3-8592K-K0LQH no response. Spoke to Thami Dhlamini at collections who wasn't of much help after more than 20 minutes then asked for the manager and he said Patricia Jack(doubt she is the real manager) is the manager and would give me a call back as she is busy on another line as always (time of call 9 June 2015, 15:04).After the ***** was confirmed I struggled for 2 months to get my account corrected until I went to the bank to reverse disputed debit order as Vodacom and its people were not concluding this matter. Then Vodacom has the audacity to charge penalty fee for the reversal or RATHER FOR NOT DOING THEIR JOB. The frraudd was clearly an inside job and I am being penalised for it. Please reverse all the amounts that were due to ***** and the penalties you charged me for not doing your job. I also need my call recordings to take this up with the consumer council. THERE IS NEVER FEEDBACK, EVER FROM VODAUSESLESS.